How to Schedule An Appointment
You can schedule appointments at Peer Connections either online, over the phone, or in person at a Peer Connections location.
Please register with Peer Connections before scheduling your first appointment. You can register using our online Intro Form (you must be logged into your sjsu.edu e-mail account to fill out the form) or by visiting one of our Peer Connections locations.
Note that you must be an enrolled SJSU student taking classes in the current semester in order to use
our services. All students using Peer Connections' services are required to follow
our policies and guidelines, also called the Agreements.
Scheduling an Appointment
Phone: Call us at 408-924-2587. If you are calling outside of our regular business hours, leave a message and our Welcome Desk Staff will call you back on the next business day.
In Person: Our Welcome Desk Staff are happy to assist you in person when you visit Peer Connections
in the Student Services Center, room 600.
Appointment Scheduling FAQ
How long do appointments last?
Tutoring appointments can be either 30 minutes or one hour long for all courses, including writing appointments. Note: You cannot schedule 30 minute tutoring appointments online. If you want to schedule a 30 minute tutoring appointment, please call us at 408-924-2587.
Mentoring appointments default to 30 minutes long. If you need more time, you can
check with your peer mentor.
How many appointments can I make per week? Per day?
You can have up to three sessions per subject per week.
You may schedule two appointments per day, though they must be for different subjects - so while you could have a Chem 1A appointment and a Physics 2A appointment on the
same day, you could not have two Chem 1A appointments on the same day. If you make two appointments in a single day, please give yourself at least a half-hour
break between the two appointments to give yourself time to prepare.
How far in advance can I schedule an appointment?
We recommend scheduling appointments up to two weeks in advance.
Is my appointment going to be one-on-one, or will it be a group appointment?
Tutoring appointments are always one-on-one. Mentoring appointments are typically
one-on-one unless you specifically request otherwise or the mentor sets up a group
appointment with others from your course. You cannot schedule group appointments online.
Can I see a mentor or tutor immediately?
If you want to meet with someone right away, we may be able to assist you depending on what type of appointment you need. For tutoring appointments, we strongly recommend that you book an appointment in advance, as we cannot guarantee that we will have same-day appointments available.
For mentoring, our Peer Mentors are often available to assist you right away, depending on your needs. Peer Mentors can assist you with note-taking/test-taking strategies, time and stress management, getting connected to the campus community, transitioning to the university, and other personal issues such as roommate or relationship challenges.
Note that a Peer Mentor is not a substitute for a Peer Tutor (or vice-versa), and that Peer Mentors cannot tutor
you in course content.
How can I cancel my appointment?
You can cancel an appointment online, over the phone, in person, or via e-mail (mail firstname.lastname@example.org). Note that
if you cancel an appointment less than 24 hours before the appointment's start time,
you will be counted as a No Show for that appointment.
What happens if I do not show up for my appointment, or if I cancel less than 24 hours before the appointment?
You will be marked as a No Show. If you No Show three times, you will need to speak with a Peer Connections professional staff member before scheduling additional appointments.
I have a question about online appointment scheduling!
We have a detailed guide about online appointment scheduling, available here. Please refer to this guide first to see if it answers your questions! If not, you can reach out to the Welcome Desk Staff by calling 408-924-2587 and we will do our best to assist you.